If the sensor isn’t connecting please ensure you have followed these steps:
- Make sure all devices included in the kit have been charged for at least 2 hours directly before use and only remove them from charge once you are ready to start your test
- You can tell the white neck sensor is charging when an orange light appears on the base of the sensor. This light will turn green when the sensor is fully charged.
- You can tell the ring sensor is charging when a charging symbol appears on the screen.
- Place the sensor/s right next to the phone when trying to connect
If you’ve tried these steps and the sensor still doesn’t connect, please contact [email protected] for support quoting your reference number. Your reference number can be found in all emails you receive from us.