Role Overview
We’re looking for an Operations Director to build and lead our company operations. This is a senior leadership role to be based in London and reporting directly to the company CEO. The Operations Director will supervise various operation staffing (HR, finance, Service delivery, customer service,..) and help other department managers to set goals, manage employees, and improve efficiency when needed.
Key responsibilities
- Processes, procedures and policies: Monitor the business procedures according to organisational objectives and apply improvements, by ensuring they are recorded, available and implemented.
- Legal and Contract Management: Review, approve and manage contracts and other legal documentation related to employees, suppliers and clients. Ensure compliance with applicable laws and work closely with the company’s legal advisory firm (when applicable) to fulfil company legal needs (eg: fundraising, employment, etc) and to manage the company IP portfolio.
- Human Resources Management: Supervise the HR coordinator to ensure HR compliance with labour laws and create a positive work environment.
- Finance: Work with the Head of Finance to ensure that all the Acurable companies run with legality and conformity to established regulations. Review financial information and adjust operational budgets to promote profitability, and help toIdentifying more cost-efficient ways to do business, setting and executing department and maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Service delivery: Oversee the end-to-end process of fulfilling client orders, ensuring efficient contract signing, order processing, procurement, timely shipment, quality assurance, and on-time delivery. Collaborate with sales, production, and logistics teams to meet customer demands, maintain high customer satisfaction levels, and address any order-related issues promptly. Manage and optimise all aspects of Acurable’s fulfilment service (send / receive kits to patients).
- Customer Support: Manage and optimise all aspects of the customer support process for both patients (fulfilment service) and clients (healthcare professionals), including promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience.
- Quality Assurance and Compliance: Implement and maintain quality control procedures to meet regulatory requirements, ensure compliance with ISO 13485 requirements across all company functions, plan and lead external annual regulatory/compliance audits, Technical file maintenance, postmarket surveillance, and quality management.
- Public Relationship: collaborating with the PR team to plan and execute publicity campaigns, relationships with media and important influencers.
- Stakeholder Communication and Reporting: Prepare comprehensive documentation for high-level stakeholders, including materials for board meetings, presentation for strategic partners, KPI, fundraising documentation, reports for awarded grants (eg: Innovate UK).
HOW TO APPLY
Please send your CV to careers@acurable.com with the subject “Application - Operations Director”, including an introduction about why you want to join our company, why you think you are the right candidate for the position, your salary expectations and current location. You can view our recruitment privacy policy here.
About Acurable
Acurable is a fast-growing, venture backed MedTech start-up with offices in London and Seville (and soon in the US). We create accurate and user-friendly wearable medical devices intended to be used by patients at home.
Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years’ research at Imperial College London by Acurable’s founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years’ research at Imperial College London by Acurable’s founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. AcuPebble has won some of the most respected awards in the industry, among them an XPrize, a Med-Tech Innovation Award and a WA4STEAM Award, to name just a few. The technology, our company and team are also frequently featured in national and global media. Recent examples include BBC News, Bloomberg TV, Fox News and Techcrunch.
In 2020 our first product, AcuPebble SA100, became the first medical device in the world to obtain the CE mark for the automated diagnosis of obstructive sleep apnoea at home, and a few months later the product gained FDA clearance for home sleep apnoea testing in the US. AcuPebble SA100 is now in use within healthcare organisations across the UK and Europe, and will be launching in the USA in the coming months. At the same time we continue our research to develop new products that will fundamentally improve the lives of millions of people suffering from serious chronic conditions such as COPD, Asthma and Epilepsy.
We’re a small but fast-growing company with big ambitions (30 people). To achieve them, we’re building a team of exceptional people who are inspired by our vision, share our values, and who have the attitude and skills required to help Acurable succeed. In return, we provide a fun, challenging and inspiring work environment where you can make a huge difference to the lives of millions of people worldwide.